Frequently asked questions

  • What is cloud mining? +

    Cloud mining is a form of passive cryptocurrency mining using other people's equipment. The user rents computing power for a fee from a remote data centre and in return of the mined coins in return. The final profit depends on the range of services and options offered by Cloud Mining Company.

  • Why Choose Cloud Mining and Us? +

    • Simplicity. A miner does not need to buy equipment, build a farm and monitor its operation.
    • Efficiency. Cloud farms have high capacity.
    • This increases the speed of solving crypto challenges and earning rewards.
    • Accessibility. There are many websites on the internet, which offer cloud mining services. The key is to find the needed partner.
    • Security. Our company has a legal status.
  • I have bought some mining capacities. When will I receive my first payment in bitcoins? +

    The timing of your first payment in bitcoins will depend on a few factors, such as the mining difficulty level, the current price of bitcoin, and the amount of mining power you have purchased.

    Generally, you can expect to receive your first payment within 24-48 hours after your mining capacities become active. However, please keep in mind that this is an estimate and the actual time may vary.

    Once your first payment is received, subsequent payments will be made automatically according to the mining contract you have purchased. You can view your mining progress and payout history by logging into your account on our platform.

  • Why don't you mine bitcoins by your own? +

    We do, but it is more effective to mine collectively by attracting more investors and thus increasing the company's opportunities to participate in the mining process and, due to the investors, it increases the capacity of our company.

  • Why I cannot get my money out? +

    Make sure, that your withdrawal amount is more than ~$50. This limitation is due to the commission of the networks, to avoid overloading the system.

  • How can I contact you in case I have any questions? +

    You can turn to technical support via e-mail [email protected] or ask your questions via Live Chat on our website, accessible from the Support section of the Member Area.

    We will always be happy to help answer your questions.

  • Where is your mine farm located? +

    Our data centres are located in various corners of the world in order to be able to even out the problems with the availability of alternative energy sources as well as political and geopolitical issues.

    In simple terms, if somewhere our operations are limited, we can quickly switch our power to other regions. For instance: Argentina, Qatar, Uzbekistan, Kyrhystan.

  • What is a Hashrate? +

    Hashrate is the amount of mining power. For Bitcoin, it is measured in Gh/s (gigas per second). The higher your hashrate, the more coins you can earn per unit of time.

  • Gh/s and Th/s. What is their meaning? +

    Gh/s and Th/s are units called hashrate.

    They are calculated as hashes generated per second (H/s). Hash rate designations are measured.

    In standard metric prefixes in the same way mass, volume, length and time are expressed.

    Some of these are:

    • Mh/s (mega hashes per second) = 1,000,000 hashes/s
    • Gh/s (giga hashes per second) = 1,000,000,000 hashes/s
    • Th/s (tera hashes per second) = 1,000,000,000 hashes/s
  • How can I pay for my contract? +

    The payment for the contract is made in the nominal cryptocurrency of the contract.

    If you choose a Bitcoin mining contract, the contract will also have to be paid in Bitcoin.

  • What is the minimum power I can buy to see how it works? +

    The minimum power available for contract is 20.40 TH/s

  • Do I have to buy something else besides the contract or should I leave my computer on? +

    No, you don't need to buy any equipment or do anything else, we'll do it all, our system runs autonomously 24/7.

    What you can do is check how your balance is growing.

  • I will not be able to profit after buying power? +

    Make a sure, that 24 hours have passed after your purchase of power. If this is the case — you can contact our support and we will try to help you solve this issue as soon as possible.

    If you still have questions and you are not clear about something or would like more information — also contact the support team.